Privacy Policy
Effective Date: October 1, 2024
Our Commitment to Privacy
At New Moon Psychotherapy, respecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information through www.newmoonpsychotherapy.ca (“Website”).
By accessing and using the Website, you acknowledge and agree to the terms of this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us so that we can address them.
130 Spadina Avenue, Suite 402, Toronto, ON. M5V 2L4
416-800-3361
Collection of Personal Information
We collect personal information to provide and improve our services to you. This may include:
Information You Provide Directly: We collect the information you provide when you contact us, schedule an appointment, fill out a form, or otherwise communicate with us via electronic means including, but not limited to, the chat feature on this website, contact us forms, text and email. This information may include your name, email address, phone number, and other personal details that you disclose when inquiring or otherwise communicating with us electronically.
Automatically Collected Information: Our Website may automatically collect information when you interact with the website, including your IP address, location, browser type, and pages visited, through the use of cookies and similar technologies.
Cookies: Cookies are small text files stored on your device to enhance your browsing experience. We use session cookies, which are deleted after you close your browser, and persistent cookies, which remain on your device to help us personalize your experience. You may adjust your browser settings to refuse cookies. Doing so may impact your ability to use certain features of the Website.
Use of Collected Information
The personal information we collect is used for the following purposes:
1. Information You Provide Directly
- Service Delivery: We use the information you provide to respond to your inquiries, manage appointments, and deliver our services.
- Communication: We may use your contact details to communicate with you about your appointment, provide updates about our services, or respond to any questions or concerns you may have.
- Service Improvement: Your feedback helps us understand your needs better and improve the quality of our services.
2. Automatically Collected Information:
- Website Performance: Automatically collected information helps us understand how users interact with the Website, allowing us to improve the content, design, and functionality.
- Security: This information is used to maintain the security and integrity of the Website, ensuring that your browsing experience is safe.
- Analytics: Information like IP addresses and pages visited helps us gather aggregate data to understand trends, measure the effectiveness of our content, and make strategic improvements.
3. Cookies:
- Personalization: Cookies enable us to remember your preferences, so you have a more customized and efficient browsing experience.
- Navigation: Session cookies help with the proper functioning of certain features, such as navigating between pages seamlessly.
- Analytics and Insights: Persistent cookies help us gather information about user behavior over time, enabling us to track user preferences and enhance our offerings.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing/promotional purposes. We may share your information in the following situations:
- With Service Providers: We may share information with third-party providers who help us operate the Website and deliver services. These providers are bound by confidentiality agreements and are only permitted to use the information for specified purposes.
- Legal Compliance: We may disclose information if required by law, court order, or to protect our rights and the safety of others.
- Mobile Information: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take appropriate administrative, technical, and physical measures to protect your personal information against unauthorized access, use, or disclosure. However, please be aware that no method of data transmission or storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements.
Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.
Contact Us
If you have any questions, comments, or concerns regarding The Website and our privacy practices, please contact us at:
416-800-3361
130 Spadina Avenue, Suite 402, Toronto, ON. M5V 2L4