• FAQs

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    Privacy & Confidentiality

    Is everything I say confidential?

    Your privacy and confidentiality are crucial. The information that you share will not be disclosed without your consent. There are some exceptions to this (required by Ontario law):

    • you disclose information that indicates you or someone else is in imminent danger
    • you disclose information about abuse or neglect of a child under the age of 16
    • you disclose information about abuse by a health care professional
    • you disclose information about the abuse or neglect of a senior
    • the court subpoenas your records
    • the College of Registered Psychotherapists of Ontario requests your records as part of an audit

    Before you begin therapy you will discuss these circumstances in detail and have an opportunity to ask questions.

    How do you store my personal health information?

    Your personal health information is stored on a secure and private PIPEDA and PHIPA compliant electronic record management software, Jane Practice.

    • PIPEDA: The Personal Information Protection and Electronic Documents Act
    • PHIPA: Personal Health Information Protection Act

    Payment and Insurance

    What fees do you charge?

    Fees vary depending on the nature of the service being offered. Fees will be shared when you contact New Moon Psychotherapy for services.

    What forms of payment do you accept?

    All major credit cards are accepted as forms of payment. For your convenience, payment can be made directly online.

    What is your cancellation policy?

    If you are unable to attend an appointment, we require at least 48 hours notice to cancel without penalty. Full session fees will be applied to no-show or late cancelled appointments.

    Is psychotherapy covered by OHIP?

    Psychotherapy is not covered by OHIP. Many extended health insurance or employee benefit plans, partially or fully, cover psychotherapy services. New Moon Psychotherapy does not bill directly to insurance. You will be provided with a receipt for the service.

    You may find it helpful to ask your insurance provider the following questions:

    • Does my health insurance plan include psychotherapy or services offered by a registered psychotherapist?
    • Do I have a deductible? What is it and have I met it?
    • Does my plan limit the number of sessions per calendar year? What is the limit?
    • Do I need a referral from my primary care physician to cover my services?

    Getting Started

    Are you offering in-person services?

    At this time, New Moon Psychotherapy is offering only virtual appointments via video conferencing or telephone. You can find more information about virtual or online therapy here.

    Do you have a waitlist?

    The research shows that someone has typically struggled for a while before they first reach out for therapy. We appreciate that and strive to see clients as close to when they reach out for services as possible. If there is a wait time, you will be notified of an expected range and you will be offered referrals.

    I’m in crisis and I need to see someone ASAP!

    If you require urgent care, or if your or someone’s safety is at risk, please seek emergency services at your local emergency room or call 911.

    New Moon Psychotherapy does not offer crisis or emergency counselling.

    How long will therapy take?

    Everybody has unique circumstances and goals making this an impossible question to answer on an FAQ page. Once you’ve completed the intake and assessment, you and your therapist will discuss a treatment plan to address your goals and needs.

    There are things that I I don’t want to talk about, do I have to talk about them?

    The short answer is no. You will never be pushed into discussing something that you don’t want to. It can help to think of therapy like driving a car – you’re in the driver’s seat, the therapist is the passenger. They can suggest you make a turn, but ultimately the decision to turn is yours. You can always discuss the pros and cons of discussing a certain topic with your therapist.

    What is a 15 minute consultation?

    An important predictor of success in therapy is fit between client and therapist. While it will take you some time to develop trust, after this call you should have an idea of whether this is someone you’d like to work with.

    We will review basic questions that you have and determine if fees and appointment availability work for you. If so we would schedule an intake appointment.

    You do not have to make a decision during this call about proceeding with therapy. You can take your time, think about it, and reach out at a later time to schedule your appointment.

    How can I get the most out of therapy?

    Regular attendance, active participation, and completion of home practice will be crucial to your success! It can also be helpful to

    • take some time to reflect on what it is that you would like to see change in your life before attending your first intake appointment,
    • keep a therapy journal to keep track of important insights during session, thoughts that arise between sessions, and items to discuss during your next appointment,
    • try not to schedule something immediately before your appointment so that you can winddown from the prior activity before beginning therapy – use that time to reflect on your week and what you might want to check in about,
    • try not to schedule something demanding immediately after your appointment. Chances are we will stir up some emotions and so taking time to yourself afterwards (even if it’s just 15 minutes) to feel your emotions and self-soothe before returning to your responsibilities can be helpful. Self-soothing will look different for everyone. If you’re not sure how to self-soothe, chat about it with your therapist. It’s a great skill to develop.